Cisco(9E0-851) Questions

Cisco(9E0-851): Customer Response solution, CRS
Q1. Which JTAPI call state is not controlled by the system?
a. Received
b. Answered
c. Rejected
d. Accepted

Ans. c


Q2. CRS subsystem responsible for the connection between application server and speech files is:
a. Server subsystem
b. Database subsystem
c. Application subsystem
d. Media subsystem

Ans. c


Q3. Which step does not perform logical operations?
a. If
b. Switch
c. for
d. goto

Ans. c,d


Q4. In order to play text as speech, CRS server has to make__
a. Text document
b. ASR document
c. File document
d. TTS prompt

Ans. d


Q5. Which step gets added to the script automatically, if not given?
a. Start
b. End
c. Connect
d. Reject
e. all of the above

Ans. a


Q6. In which step, you answer the call from call Manager.
a. Connect
b. Accept
c. Start
d. Begin
e. Any of them can be used

Ans. b


Q7. __ number of enterprise Data fields are available to CRS applications.
a. 250
b. 200
c. 201
d. 231

Ans. d


Q8. Which SQL command cannot be used in DB WRITE step?
a. SQL Insert
b. Insert
c. Update
d. Delete

Ans. a


Q9. In order to get data from LDAP for a user, perform the following step.
a. Get User Info
b. Get Call Info
c. Get User
d. Get Call

Ans. a


Q10. Which is not a CRS subsystem?
a. JTAPI
b. ICD
c. Email
d. Server

Ans. d


Q11. Call redirect step is in __ Pallette.
a. Session
b. Application
c. Call contact
d. Call reject

Ans. c


Q12. Which call state is not controlled by CRS application.
a. Transferred
b. Disconnected
c. Accepted
d. Abandoned

Ans. c


Q13. In order to check out a database connection, following two steps are used.
a. DB Read and DB Write
b. DB Get and DB Read
c. DB Write and DB Get
d. DB Read, DB Write and DB Get

Ans. a


Q14. JTAPI provider is the IP address of __
a. Call Receiver
b. Call Manager
c. CRS server
d. Publisher

Ans. b


Q15. Before sending an email, the necessary step is
a. Attach email
b. Create email
c. Send email
d. cc email

Ans. b


Q16. TTS is
a. Text to Signal
b. Text to Sound
c. Text to Speech
d. Text to Speech Synthesis

Ans. c


Q17. Which is not the necessary step:
a. Create mail
b. Send mail
c. Attach to mail
d. cc mail

Ans. c,d


Q18. DB Get happens only after
a. DB Read
b. DB Write
c. DB Edit
d. DB Release

Ans. a


Q19. Real Time CRS Reports have time frame of
a. Past 5 mins
b. Past 1 day
c. Only current information
d. Last one month information.

Ans. c


Q20. An agent may have
a. 10 skills
b. 50 skills
c. Unlimited skills
d. 0 skills

Ans. b